Privacy Policy
BC Protectors respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, place an order, contact us or interact with our store.
By using our website or purchasing from BC Protectors, you agree to the collection and handling of personal information as described in this Privacy Policy.
Who We Are
BC Protectors is an Australian online store selling trading cards, collectibles and collector supplies.
If you have any questions about this Privacy Policy, you can contact us at:
Email: business@bcprotectors.com
Personal Information We Collect
We may collect personal information that you provide directly to us, including:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details
- Payment-related information
- Customer service messages
- Account information if you create an account
- Marketing preferences if you subscribe to emails or promotions
We may also collect technical and usage information when you use our website, including:
- IP address
- Browser type
- Device information
- Pages viewed
- Website interactions
- Cookies and similar tracking technologies
How We Collect Personal Information
We may collect personal information when you:
- Visit our website
- Create an account
- Place an order
- Contact us by email or through a contact form
- Subscribe to marketing emails
- Enter promotions, giveaways or campaigns where applicable
- Interact with our social media pages
We may also receive information from service providers that help us operate our store, process payments, fulfil orders, deliver parcels, manage customer communications, analyse website performance or provide marketing tools.
How We Use Personal Information
We use personal information for purposes including:
- Processing and fulfilling orders
- Providing order confirmations and shipping updates
- Responding to customer enquiries
- Managing returns, refunds and order issues
- Providing customer support
- Improving our website, products and services
- Detecting and preventing fraud, misuse or unauthorised activity
- Complying with legal, tax, accounting and regulatory obligations
- Sending marketing emails if you have opted in
- Running promotions, campaigns or customer communications where applicable
Payments
Payments are processed through Shopify checkout and any enabled payment providers. BC Protectors does not directly store full payment card details.
Payment providers may collect and process payment information in accordance with their own privacy policies and security practices.
Shipping and Delivery
We may disclose necessary personal information to shipping providers, fulfilment providers and delivery services so your order can be packed, dispatched and delivered.
This may include your name, shipping address, phone number, email address and order details.
Marketing Communications
If you subscribe to marketing emails, we may use your email address to send you updates about new products, promotions, restocks, releases and store news.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us.
Cookies and Website Tracking
Our website may use cookies, pixels and similar technologies to operate the store, remember preferences, improve website performance, analyse traffic and support marketing or advertising activities.
You can adjust cookie settings through your browser. Disabling cookies may affect some website features or checkout functionality.
Third-Party Services
We use third-party services to operate our business and website. These may include:
- Shopify for website hosting, ecommerce and checkout
- Payment providers
- Shipping and delivery providers
- Email and marketing platforms
- Analytics tools
- Customer support tools
- Fraud prevention and security tools
- Social media platforms such as Instagram
These third parties may collect, use, store or process personal information according to their own privacy policies and terms.
Disclosure of Personal Information
We may disclose personal information where reasonably necessary to:
- Process and fulfil your order
- Deliver products to you
- Process payments and prevent fraud
- Provide customer support
- Manage website and business operations
- Comply with legal obligations
- Protect the rights, property or safety of BC Protectors, customers or others
We do not sell personal information to third parties.
Overseas Disclosure
Some service providers we use may store or process information outside Australia. For example, Shopify, payment providers, analytics services, email platforms or app providers may operate in other countries.
Where personal information is handled by overseas service providers, it may be subject to the laws and privacy practices of those countries.
Security of Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of information transmitted through our website.
Accessing or Correcting Your Information
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.
To request access or correction, email us at business@bcprotectors.com.
We may need to verify your identity before responding to certain requests.
Retention of Personal Information
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfil orders, provide customer support, maintain business records, comply with legal obligations and resolve disputes.
When information is no longer required, we will take reasonable steps to delete, destroy or de-identify it where appropriate.
Children’s Privacy
Our website is not intended for children to submit personal information without the involvement of a parent or guardian.
If you believe a child has provided us with personal information without appropriate consent, please contact us so we can review the matter.
Links to Other Websites
Our website may contain links to third-party websites, platforms or services. We are not responsible for the privacy practices, content or security of third-party websites.
Privacy Complaints
If you have a privacy question, concern or complaint, please contact us first so we can try to resolve the issue.
Email: business@bcprotectors.com
Please include your name, contact details and a description of your privacy concern.
If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner for further information about privacy rights and complaints.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, legal obligations or information handling practices.
The updated version will be posted on this page with a revised effective date where applicable.
Contact Us
For privacy questions, access requests, correction requests or complaints, contact us at:
BC Protectors
Email: business@bcprotectors.com